Your privacy at NovaCall

This Privacy Policy explains how NovaCall collects, uses, shares, protects and retains personal information when you use our mobile applications, websites and business communication services.

Effective date: 25 September 2026 | Last updated: 25 September 2026

1. Who we are

NovaCall is a business communications platform. We provide calling, messaging, AI-assisted communication, contact-management, billing and reporting features. This policy applies to the NovaCall app and the website at novacall.app.

2. Information we collect

We collect information that you provide directly, information created when you use the service, and limited information from approved third parties.

• Account and profile information: name, email address, telephone number, password or sign-in identifier, profile image, company name and account preferences.
• Communication information: contacts, phone numbers, message content, call records and metadata such as date, time, duration, routing, delivery status and participants. Where enabled by you or your organization, calls or messages may be recorded or transcribed; you are responsible for providing legally required notices and obtaining consent.
• Usage and device information: IP address, device and browser type, operating system, app version, log data, language, feature usage, crash reports and diagnostics.
• Payment information: subscription plan, payment status, invoices and transaction references. Card or wallet details are processed by our payment providers; NovaCall does not store full payment-card numbers.
• Google sign-in information: when you choose Google Sign-In, we receive your basic Google profile information, including your name, email address, profile image and a unique account identifier, solely to create or authenticate your NovaCall account.

3. How we use information

We use personal information to operate and secure NovaCall, including to create and manage accounts; provide calls, SMS, WhatsApp Business, AI and reporting features; process payments; send service and security notices; respond to support requests; prevent fraud, spam and abuse; comply with legal obligations; troubleshoot errors; and improve reliability and user experience.

We do not sell personal information. We do not use information obtained from Google APIs for advertising, and we do not allow human review of Google user data except with your consent, when necessary for security, to comply with law, or for our internal operations consistent with this policy.

4. AI-assisted features

If you use AI-assisted features, the relevant prompts, communication content or metadata may be processed to provide the requested feature, such as summaries, suggested responses, transcription or workflow assistance. We use appropriate service providers under contractual confidentiality and security obligations. You should not submit sensitive personal information unless it is necessary for your intended use and permitted by law.

5. When we share information

We share information only as needed to provide the service or when legally required. This may include trusted providers of cloud hosting, telecommunications, messaging, authentication, analytics, customer support and payment services; your organization's administrators where your account is managed by an organization; parties involved in a merger, acquisition or asset transfer; and public authorities where required by applicable law or to protect rights, safety and security.

6. Data retention

We retain information for as long as your account is active or as needed to deliver the services, meet legal, accounting and regulatory obligations, resolve disputes and enforce our agreements. Retention periods vary by data type and applicable law. When information is no longer required, we delete it or anonymize it where feasible.

7. Security

We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse or alteration. No internet service can guarantee absolute security. Keep your account credentials confidential and contact us promptly if you believe your account has been compromised.

8. Your privacy choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to the processing of your personal information, or to request a portable copy. You can update certain account information in NovaCall. To request account deletion or exercise a privacy right, contact us using the details below. We may need to verify your identity before responding.

You can revoke Google Sign-In access through your Google Account security settings. You can also control certain device permissions, notifications and communication preferences through your device or account settings.

9. International transfers

NovaCall and our providers may process information in countries other than the one in which you live. Where required, we use appropriate safeguards for international transfers of personal information.

10. Children

NovaCall is not directed to children under the minimum age required to use online services in their jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.

11. Changes to this policy

We may update this policy as our services or legal obligations change. We will post the updated version on this page and revise the effective date. Material changes may also be communicated through the app or by email where appropriate.

12. Contact us

For privacy questions, requests or complaints, email support@novacall.app. You may also contact us through the NovaCall support options in the application.