NovaCallSimple, transparent answers about numbers, calls, SMS and your NovaCall balance. You see the cost before an action; the final amount reflects eligible usage.
NovaCoins pay for the NovaCall services you choose to use. Your balance can change when you use a business number, make or receive a chargeable call, send or receive a message, or activate an optional service such as AI. The exact cost depends on the country, the type of number and the communication used.
NovaCoins cover chargeable calls made or received with your business number. A longer call generally uses more NovaCoins than a short call, and an international destination can cost more than a local one.
Example: A five-minute conversation with a customer uses more NovaCoins than a quick 30-second call.
Messages sent from, and received on, an SMS-enabled business number can use NovaCoins. Costs may change by destination, mobile network and message length. Long texts, emojis or media can use more than one message segment.
Example: You send an appointment reminder and your customer replies. Both message activities can appear in your account usage.
Activating or keeping a business number can include an activation or rental cost. If you enable features such as an AI receptionist, its use can also draw from your NovaCoin balance while it helps handle customer conversations.
Example: Your AI answers a caller outside business hours, collects their request and leaves you a useful summary for follow-up.
NovaCall only deducts NovaCoins for a chargeable customer conversation. If a call rings but nobody answers, it can appear in the call history, but it does not reduce the caller’s NovaCoin balance.
NovaCall does not charge the caller NovaCoins for an unanswered call.
An SMS is billed in segments: portions of a message mobile networks can carry. Plain text generally fits in one segment up to 160 characters. A longer message is divided into several linked segments, and each segment is billed. Emojis, accented characters and special symbols use a different encoding with a smaller limit, so a message that looks short can still require several segments.
“Your appointment is confirmed for tomorrow.”
The total cost follows the number of segments and the applicable route.
You can choose not to use or display incoming messages in NovaCall, but an SMS to an active provider number reaches the carrier network first. Carrier-side inbound charges may still apply. To stop provider-level traffic, the number must be deactivated or released.
Telnyx provides the communication infrastructure used by NovaCall. A carrier fee is a pass-through charge from the mobile network involved in a message. Together, the provider charge and any applicable carrier charge form the route cost; rates vary by country, destination and operator.
No NovaCall customer charge is applied for an unanswered call. The temporary reservation is released after it ends.
Emojis reduce the characters that fit in a segment, so the message may be divided into more segments.
NovaCall AI is designed to handle the first part of a phone conversation consistently. You decide the business information and instructions it can use. It can greet callers, answer common questions, collect enquiry details and leave your team with a structured summary for follow-up.
Customers can still receive a helpful first response when your office is closed, rather than reaching voicemail without context.
Give the assistant the information you want it to use, such as services, opening hours and qualifying questions.
The assistant supports the team; complex, urgent or sensitive requests can still be handled by a person.
Our support team can help you understand your account activity.